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Find answers to common questions, manage your billing details, or get in touch with our support team.
Manage Premium Access
View your active pass, check expiration date, view payment history, download receipt, or purchase another pass.
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Take Level Quiz
Unsure which JLPT level to study? Take the placement test.
Frequently Asked Questions
Check these popular topics before sending a message.
Do premium passes renew automatically?โผ
India/INR and International/USD Premium Passes are fixed-duration one-time purchases through Razorpay. For USD checkout, PayPal or supported international methods may appear once enabled on the Razorpay account.
What is your refund policy?โผ
Our refund policy varies by plan: 30-Day Premium Passes are non-refundable once access has been granted. Yearly and Lifetime passes are eligible for a full refund within the first 7 days of purchase, provided you have not completed more than 5 lessons. Legacy one-time digital bundles are non-refundable. Please read our full Cancellation & Refund Policy for details.
How does the JLPT Placement Quiz work?โผ
Our free Placement Quiz tests your knowledge of Japanese grammar, vocabulary, and kanji across different difficulty levels (N5 to N1). Based on your score, the system recommends the best starting level for your learning journey.
Can I use Nihongo Navi for free?โผ
Yes! Free tier users receive 5 AI tutoring messages per day to practice conversation and sentence corrections. Premium passes give you unlimited, real-time access to Nihongo Navi with no daily query limits.
How do I download or access my invoice/receipt?โผ
Whenever you complete a payment via Razorpay, a digital receipt is automatically sent to your registered email address. You can also view your billing history from your Account billing panel.
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Or email us directly: support@learnjapanesewithavnish.com